Refund policy

WE ARE SO SORRY TO HEAR YOU ARE UNSATISFIED WITH YOUR PURCHASE! ALL ITEMS MUST BE POSTMARKED FOR RETURN WITHIN 14 DAYS OF RECEIVING YOUR ORIGINAL ORDER ACCORDING TO USPS TRACKING INFORMATION. WE OFFER RETURNS/EXCHANGES ON ITEMS RETURNED IN RESALABLE CONDITION WITH PRODUCT HANG TAGS STILL ATTACHED.  PRODUCTS CONSIDERED “RESALABLE” HAVE BEEN UNWORN, UNWASHED, UNALTERED, UNPERFUMED, ETC.

IF YOU RECEIVE A DAMAGED, DEFECTIVE, INCORRECT ITEM, OR AN ITEM YOU ORDERED IS DEEMED OUT OF STOCK UPON FULFILLMENT, WE WOULD BE MORE THAN HAPPY TO CORRECT YOUR ORDER OR ISSUE YOU A FULL REFUND ON THOSE ITEMS. REFUNDS WILL BE ISSUED BACK TO THE ORIGINAL PAYMENT METHOD SUPPLIED AT CHECKOUT. 

UNFORTUNATELY, IF YOUR RETURN/EXCHANGE REASON DOES NOT FALL UNDER ANY OF THE LISTED CATEGORIES, WE DO NOT OFFER MONEY-BACK REFUNDS. IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE WE WOULD BE MORE THAN HAPPY TO EXCHANGE YOUR ITEM FOR ANOTHER PRODUCT OR ISSUE YOU STORE CREDIT FOR FUTURE USE. WE ENCOURAGE ALL OUR CUSTOMERS TO DOUBLE-CHECK ORDER DETAILS BEFORE CHECKOUT. 

ALL NON-FAULTY RETURNS ARE ELIGIBLE FOR A MERCHANDISE EXCHANGE OR STORE CREDIT ISSUE ONLY.  WE DO NOT ISSUE DEBIT/CREDIT CARD REFUNDS TO NON-FAULTY ITEMS. ALL “SALE” ITEMS ARE A FINAL SALE AND ARE NOT ELIGIBLE FOR A MERCHANDISE EXCHANGE OR STORE CREDIT ISSUED. TO PROCESS AN EXCHANGE, PLEASE EMAIL OUR ONLINE DEPARTMENT AT INFO@MAUHAWAII.COM AND A REPRESENTATIVE WILL ASSIST YOU.

PLEASE MAIL ALL RETURN PACKAGES TO:

MAU HAWAII ONLINE

333 WARD AVE., #400

HONOLULU, HI 96814